Privacy Policy

This Privacy Policy applies to personal information processed through:

• the Synpria website;
• the Synpria web application;
• account registration and authentication;
• subscription and billing processes;
• customer support and communications;
• load, fleet, driver, invoice, payroll, document and other TMS functionality;
• artificial-intelligence features offered through Synpria; and
• analytics and security technologies used to operate and improve the Service.

Synpria provides software to transportation businesses.

For certain information submitted by a Customer about its drivers, employees, contractors, customers, brokers, or other persons, the Customer determines why and how that information is used. In those circumstances, Synpria generally processes the information on behalf of the Customer in order to provide the Service.

Synpria may separately act as a business or controller for information we collect for our own account administration, security, billing, website, support, and similar business purposes.

Depending upon how the Service is used, we may collect the following categories of information.

Account and contact information

This may include:

• name;
• email address;
• telephone number;
• company name;
• job title or role;
• account identifiers; and
• account preferences.

Company and fleet information

Customers may provide information such as:

• company information;
• USDOT or MC information;
• trucks and trailers;
• drivers;
• fleet records;
• equipment information; and
• other transportation business information.

Load and transportation information

The Service may process information entered or uploaded in connection with transportation operations, including:

• load information;
• pickup and delivery locations;
• dates and appointment times;
• brokers and customers;
• rates and charges;
• commodities;
• equipment information;
• driver assignments;
• truck and trailer assignments;
• stops;
• mileage; and
• load status information.

Documents

Customers may upload documents including:

• rate confirmations;
• bills of lading;
• proof-of-delivery documents;
• invoices;
• fleet-related documents; and
• other business documents.

These documents may contain personal or business information supplied by the Customer or third parties.

Driver and personnel information

Depending on the functionality used by the Customer, Synpria may process information concerning drivers, employees, independent contractors, owner-operators, or other personnel. This may include:

• names;
• contact information;
• employment or contractor-related information;
• assigned vehicles or loads;
• compensation-related information; and
• records entered by the Customer into the Service.

Customers are responsible for determining that they have authority to provide this information to Synpria.

Payroll and settlement information

When Customers use payroll or settlement functionality, we may process information used to calculate or organize compensation, including:

• mileage;
• load compensation;
• hourly information;
• percentage-based compensation;
• bonuses;
• advances;
• deductions;
• settlements; and
• other compensation information entered into the Service.

Synpria is not necessarily the entity that actually pays the individual or determines tax treatment.

Invoice and financial information

We may process business financial information including:

• invoices;
• load revenue;
• expenses;
• payment status;
• factoring-related status information;
• settlement information; and
• operational financial reports.

Subscription and billing information

When you purchase a subscription or begin a paid trial requiring a payment method, payment processing may be handled by a third-party payment processor such as Stripe. Synpria may receive information such as:

• billing name;
• billing address;
• subscription plan;
• payment status;
• transaction identifiers;
• card brand;
• last four digits of a payment card; and
• subscription and billing history.

We do not need to receive or store your complete payment-card number when payment information is collected directly by the payment processor.

When you access Synpria, we and our service providers may automatically collect technical information such as:

• IP address;
• browser type;
• operating system;
• device type;
• pages or features accessed;
• timestamps;
• referring URLs;
• session information;
• error and diagnostic information; and
• security-related activity.

We may use cookies and similar technologies for authentication, security, preferences, analytics, and operation of the Service.

We may collect information:

• directly from you;
• from the organization that created or manages your account;
• when information is entered into Synpria;
• when documents are uploaded;
• automatically through your use of our website or application;
• from payment and other service providers; and
• from integrations that a Customer chooses to connect, where applicable.

We may use information to:

• provide and operate Synpria;
• authenticate users;
• manage accounts and permissions;
• process subscriptions and payments;
• provide load-management and dispatch functionality;
• manage fleet and driver records;
• generate invoices and reports;
• perform payroll and settlement calculations;
• store and process documents;
• provide AI functionality;
• provide customer support;
• communicate service-related information;
• detect and prevent fraud, abuse, and unauthorized access;
• diagnose technical problems;
• maintain and improve reliability and performance;
• understand how the Service is used;
• develop and improve features;
• enforce our agreements;
• protect our rights and the rights of others; and
• comply with applicable law.

We seek to collect and use personal information only for reasonably necessary and proportionate purposes.

California privacy guidance specifically emphasizes purpose limitation and data minimization.

Synpria may use artificial intelligence or automated technologies to provide certain features.

For example, a Customer may upload a rate confirmation and request that Synpria extract information from the document to assist in creating a load.

Information processed by an AI feature may include information contained in the document or other information necessary to perform the requested function. AI processing may be performed using Synpria systems and/or service providers acting on our behalf.

Customers are responsible for reviewing AI-generated or AI-extracted information before using it for operational, billing, payroll, compliance, or other purposes.

We will not state that Customer Data is or is not used for training third-party or shared AI models until Synpria has verified and documented the actual contractual and technical configuration of every AI provider used by the production Service.

We may disclose information to service providers and other parties when reasonably necessary to operate Synpria. These may include providers supporting:

• cloud hosting and infrastructure;
• databases;
• authentication;
• payment processing;
• artificial intelligence;
• email delivery;
• analytics;
• security;
• error monitoring; and
• customer support.

We may also disclose information:

At the Customer's direction. For example, when a Customer directs Synpria to transmit information to another person or service.

For legal reasons. We may disclose information where reasonably necessary to comply with applicable law, legal process, court orders, or lawful governmental requests.

To protect rights and security. We may disclose information when reasonably necessary to investigate fraud, security incidents, abuse, threats, or violations of our agreements.

Business transactions. Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law.

Synpria does not sell Customer operational data for money.

Synpria does not intend to use Customer operational data for cross-context behavioral advertising.

Therefore, Synpria will periodically evaluate the cookies, analytics technologies, advertising technologies, and third-party services deployed on its public website before making categorical representations regarding “sale” or “sharing” under California law.

Synpria may use cookies and similar technologies necessary to:

• keep users signed in;
• maintain security;
• remember preferences;
• understand website and product usage;
• measure performance; and
• improve the Service.

Where required by applicable law, we will provide appropriate choices concerning non-essential cookies or similar technologies. Browser settings may also allow users to restrict certain cookies.

Some privacy laws may require businesses subject to those laws to recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, in applicable circumstances. California specifically recognizes qualifying opt-out preference signals in connection with sale/sharing rights.

We retain information for as long as reasonably necessary to:

• provide the Service;
• maintain Customer accounts;
• complete transactions;
• satisfy legitimate business requirements;
• maintain security and prevent fraud;
• resolve disputes;
• enforce agreements; and
• comply with legal obligations.

Retention periods may vary according to the nature of the information and why it is processed.

When information is no longer reasonably necessary, we may delete, de-identify, or otherwise dispose of it, subject to legal, technical, backup, fraud-prevention, dispute, and security requirements.

Synpria uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no Internet transmission, database, cloud service, or information system can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and promptly notifying Synpria of suspected unauthorized access.

Synpria and its service providers may process information in the United States and other jurisdictions in which our service providers operate.

Data-protection laws in those jurisdictions may differ from the laws where an individual resides.

Where required, Synpria will use appropriate safeguards for international transfers of personal information.

Depending on applicable law and the individual's relationship with Synpria, an individual may have rights concerning personal information, which may include rights to:

• request access to certain personal information;
• request correction;
• request deletion;
• obtain information concerning how personal information is used or disclosed;
• receive certain information in a portable format;
• opt out of certain uses or disclosures; and
• exercise privacy rights without unlawful discrimination.

Some rights are subject to exceptions and verification requirements.

Where Synpria processes information solely on behalf of a Customer, we may direct the individual to the applicable Customer or assist that Customer with an appropriate request.

California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), when the law applies.

Those rights may include the right to know, delete, correct, opt out of certain sale or sharing, limit certain uses of sensitive personal information where applicable, and receive equal treatment for exercising privacy rights.

Requests may be submitted to support@synpria.com. Synpria may need to verify a request before responding.

If Synpria becomes subject to additional statutory request-channel requirements, Synpria will provide the required methods.

Where applicable, Synpria may provide additional notices at or before the point where particular personal information is collected.

California rules specifically require covered businesses controlling collection to provide a Notice at Collection identifying categories collected and their purposes.

Such notices supplement this Privacy Policy.

Synpria is a business transportation-management platform and is not intended for children.

We do not knowingly solicit personal information directly from children through consumer use of the Service.

If you believe a child has directly provided personal information to Synpria improperly, contact us at support@synpria.com.

The Service may contain links to, integrate with, or rely upon third-party services.

Their privacy practices are governed by their own policies. Synpria is not responsible for the independent privacy practices of third parties.

Customers should review the applicable privacy terms before enabling third-party integrations.

We may update this Privacy Policy as Synpria changes.

The “Last Updated” date will identify the most recent revision.

Where required by applicable law, we will provide additional notice of material changes. We recommend periodically reviewing this Privacy Policy.

Questions or requests concerning privacy may be sent to Synpria LLC, California, United States — support@synpria.com.