Terms of Service

Synpria provides cloud-based transportation management software designed to assist trucking companies with business and operational workflows, which may include load management, dispatch, fleet and driver management, invoicing, billing, payroll and settlement calculations, reporting, document management, artificial intelligence features, and other functionality made available by Synpria from time to time.

Features may be added, modified, replaced, limited, or discontinued as the Service evolves.

You remain solely responsible for operating your business and for all decisions made using information provided through the Service.

You must be at least 18 years old and legally capable of entering into a binding agreement.

The Service is intended primarily for business and commercial use.

You are responsible for ensuring that your use of Synpria complies with all laws, regulations, contracts, permits, licenses, insurance requirements, and industry requirements applicable to your business.

You must provide accurate and current account information.

You are responsible for maintaining the confidentiality and security of your login credentials and for activity occurring through accounts under your control. Each user should use their own authorized account.

Administrators are responsible for managing users, permissions, roles, and access within their organization.

You must promptly notify Synpria at support@synpria.com if you believe an account has been compromised or used without authorization.

Synpria may suspend access when reasonably necessary to protect the Service, Customer data, other customers, or Synpria from suspected fraud, unauthorized access, abuse, or security threats.

Synpria currently offers subscription tiers based primarily on fleet size:

• Starter — up to 5 trucks — $99/month
• Growth — up to 20 trucks — $199/month
• Pro — up to 35 trucks — $349/month
• Business — up to 50 trucks — $499/month
• Enterprise — more than 50 trucks — custom pricing

Current pricing displayed at the time of purchase controls.

Synpria may change prices or plan structures in the future. Price changes applicable to an existing subscription will take effect only as permitted by applicable law and after any notice required by law.

Customers must select and maintain a plan appropriate for their fleet size. If the number of trucks associated with an account exceeds the applicable plan limit, Synpria may require the Customer to upgrade to an appropriate plan.

Eligible new customers may receive a 5-day free trial. A valid payment method is required to begin the trial.

The date and applicable price will be disclosed during signup.

By starting a trial, you authorize Synpria and its payment processor to charge your selected payment method when the trial expires unless you cancel beforehand.

Synpria may modify, limit, or discontinue trial offers for future customers.

Subscriptions automatically renew on a recurring monthly basis until canceled.

By purchasing or continuing a subscription, you authorize Synpria and its payment processor to automatically charge the payment method associated with your account for subscription fees, applicable taxes, and other charges that you have expressly authorized.

You are responsible for keeping payment information current.

If payment cannot be completed, Synpria may retry the payment and may restrict or suspend access to the Service until payment is received.

Payment processing may be provided by third-party payment processors, including Stripe. Synpria does not need to store complete payment-card information when payments are handled by the payment processor.

You may cancel your subscription through the cancellation functionality provided in your Synpria account or through another cancellation method Synpria makes available.

Cancellation prevents subsequent renewals.

Unless otherwise required by applicable law, cancellation does not retroactively cancel charges already incurred and does not create a right to a refund or credit.

Unless Synpria states otherwise at cancellation, access may continue through the end of the already-paid subscription period.

Customers should cancel a free trial before the trial expiration time to prevent conversion to a paid subscription.

Synpria does not provide refunds or credits for:

• unused subscription time;
• partial billing periods;
• failure to use the Service;
• cancellation after a charge has occurred;
• downgrades;
• unused features;
• Customer error;
• failure to cancel a free trial before it converts to a paid subscription; or
• a Customer's decision to discontinue using the Service.

Nothing in these Terms eliminates any refund or cancellation right that cannot legally be waived.

Customers may change plans subject to the options available through the Service.

The applicable price and effective date of a plan change will be displayed or otherwise disclosed when the change is requested.

Synpria may use prorated billing when supported by the applicable billing system.

Synpria may provide artificial-intelligence-assisted functionality, including extraction of information from uploaded documents such as rate confirmations, operational analysis, summaries, calculations, recommendations, alerts, or other automated outputs.

Synpria does not guarantee that AI will correctly extract every address, rate, date, appointment time, broker, customer, stop, commodity, equipment requirement, charge, or other field from a document.

AI output is provided as a productivity and decision-support tool and does not constitute legal, accounting, tax, payroll, employment, safety, regulatory, financial, or other professional advice.

Synpria may assist Customers in calculating or organizing driver compensation, settlements, mileage-based compensation, percentage-based compensation, hourly compensation, bonuses, deductions, advances, or related information.

The Customer is solely responsible for verifying compensation calculations before payment.

The Customer remains responsible for wage-and-hour compliance, worker classification, W-2/1099 classification, tax withholding, payroll taxes, overtime requirements, deductions, reporting, recordkeeping, and all other employer or contractor obligations.

Information presented through Synpria is intended to assist operations and does not replace the professional judgment of the carrier, dispatcher, driver, fleet manager, safety personnel, or other responsible persons.

Customers and drivers remain responsible for verifying routes, vehicle restrictions, road conditions, appointments, weights, clearances, permits, cargo requirements, hours-of-service requirements, equipment suitability, and safe operation.

Synpria does not guarantee that routes, mileage, ETAs, profitability calculations, or other operational information will be complete or error-free.

Invoices, profitability calculations, reports, P&L information, mileage, revenue, expenses, settlement information, and other financial information generated or displayed by Synpria depend upon the data available to the Service.

Such information may contain errors or omissions.

Customers are responsible for reviewing financial records and obtaining professional accounting or tax advice when appropriate.

Synpria does not guarantee tax treatment, profitability, revenue, payment collection, broker payment, factoring approval, or financial results.

As between Synpria and Customer, Customer retains its rights in the business data, documents, records, and other content Customer submits to the Service (“Customer Data”).

Customer grants Synpria a limited right to host, copy, transmit, process, display, analyze, and otherwise use Customer Data as reasonably necessary to operate, secure, maintain, support, and improve the Service and provide requested functionality.

Our collection and processing of personal information is further described in our Privacy Policy.

You represent and warrant that you have all rights, permissions, notices, and lawful bases necessary to provide Customer Data to Synpria and permit its processing as contemplated by these Terms and our Privacy Policy.

This includes information concerning drivers, employees, independent contractors, customers, brokers, shippers, consignees, and other persons.

You are responsible for the accuracy and legality of Customer Data.

Synpria may allow Customers to upload rate confirmations, bills of lading, proof-of-delivery documents, invoices, and other business documents.

You remain responsible for the authenticity, accuracy, legality, retention, and use of those documents.

Synpria's extraction or storage of a document does not verify its authenticity or legal validity.

You may not use Synpria to violate applicable law or the rights of another person.

You may not knowingly introduce malware, interfere with Service operation, circumvent security measures, gain unauthorized access to systems or accounts, scrape the Service through unauthorized automated means, reverse engineer the Service except where such restriction is prohibited by law, resell access without authorization, or use Synpria to develop or train a competing product using unauthorized access to Synpria's proprietary systems.

You may not use Synpria to falsify business, transportation, payroll, financial, safety, or regulatory records.

Synpria and its licensors retain all rights in the Service, including software, source code, interfaces, workflows, designs, branding, documentation, AI workflows, databases, and proprietary technology.

Except for the limited right to use the Service under these Terms, no intellectual-property rights are transferred to Customer.

Customer may provide suggestions or feedback. Synpria may use non-confidential feedback without obligation or compensation.

Synpria may depend upon or interact with third-party services such as cloud infrastructure, payment processors, email providers, artificial intelligence providers, mapping services, analytics providers, or integrations.

Third-party services may experience outages, errors, delays, changes, or discontinuation beyond Synpria's control.

Synpria is not responsible for a third party's independent acts, omissions, availability, accuracy, security practices, pricing, or contractual obligations to the extent permitted by law.

Synpria will use commercially reasonable efforts to operate the Service.

The Service may be unavailable because of maintenance, upgrades, failures, third-party outages, security incidents, Internet disruptions, force majeure events, or other circumstances.

Features identified as beta, preview, experimental, early access, or similar may be incomplete, changed, or discontinued.

Such features may contain additional errors and should not be relied upon for mission-critical purposes without independent verification.

SYNPRIA DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY.

SYNPRIA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT EVERY DEFECT WILL BE CORRECTED.

Nothing in these Terms excludes a warranty that cannot legally be excluded.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNPRIA'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO SYNPRIA FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the theory of liability and even if Synpria has been advised of the possibility of such damages.

They do not apply to liability that cannot lawfully be limited or excluded.

To the maximum extent permitted by applicable law, Customer agrees to defend, indemnify, and hold harmless Synpria LLC and its members, managers, employees, contractors, and affiliates from third-party claims, damages, liabilities, judgments, penalties, losses, and reasonable legal expenses arising from or related to:

• Customer's unlawful use of the Service;
• Customer Data;
• Customer's violation of these Terms;
• Customer's violation of third-party rights;
• Customer's transportation operations;
• Customer's employment, contractor, payroll, tax, or compensation practices; or
• Customer's violation of applicable laws or regulations.

Synpria will provide reasonable notice of an indemnified claim and reasonable cooperation.

Synpria may suspend or terminate access when reasonably necessary because of non-payment, material violation of these Terms, fraud, abuse, unlawful activity, security risk, threats to the Service, or conduct that could materially harm Synpria, its customers, or third parties.

Where reasonable under the circumstances, Synpria may provide notice and an opportunity to cure.

Termination does not eliminate payment obligations incurred before termination.

Synpria may modify these Terms from time to time.

If a change is material, Synpria will provide notice as required by applicable law. The updated Terms will identify their effective date.

Continued use after an updated version becomes effective constitutes acceptance where permitted by law.

Changes to subscription pricing, automatic renewal terms, or other material billing terms will be handled in accordance with applicable law.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Before initiating formal proceedings, you and Synpria agree to attempt in good faith to resolve a dispute by providing written notice describing the dispute.

Notices to Synpria should be sent to support@synpria.com.

If the dispute cannot be resolved informally, disputes arising from these Terms may be subject to binding arbitration under an arbitration provision adopted by Synpria.

If any provision is held unenforceable, the remaining provisions remain effective to the extent permitted by law.

Failure to enforce a provision does not waive it.

Customer may not assign these Terms without Synpria's prior written consent except where applicable law provides otherwise.

Synpria may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all relevant assets.

Neither party will be liable for delays caused by circumstances beyond its reasonable control, except for payment obligations.

These Terms, the Privacy Policy, applicable checkout disclosures, and any separately executed agreement constitute the applicable agreement between Customer and Synpria concerning the Service.

Questions concerning these Terms may be directed to Synpria LLC, California, United States — support@synpria.com.